Appointments
How do I schedule an appointment?
To schedule an appointment with one of our cardiovascular specialists, please call 713-790-9401. Please have your insurance information and referring physician information available when you call.
What should I bring to my appointment?
- A valid photo ID
- Your current insurance card
- A current list of medications, including dosages
- Relevant medical records or test results that have not already been sent to us
- Your applicable copayment or patient responsibility
How early should I arrive?
Please plan to arrive 30 minutes before your scheduled appointment to allow time for registration and insurance verification. If you are scheduled for diagnostic testing or a procedure, follow the specific arrival and preparation instructions provided to you.
What if I need to cancel or reschedule?
Please call 713-790-9401 as soon as possible if you are unable to keep your appointment. Advance notice allows us to assist with rescheduling and may allow another patient to use the appointment time.
Insurance & Referrals
What insurance plans do you accept?
The Texas Heart Institute at Baylor College of Medicine participates with a wide range of insurance plans. Because participation can change, please review Baylor Medicine’s current accepted insurance information or contact your insurance carrier to confirm that your physician and services are in network.
Do I need a referral?
Some insurance plans, particularly HMO plans, require a referral from your primary care provider before you can see a specialist. Please contact your insurance carrier to verify your plan’s requirements before your appointment.
Does prior authorization mean my insurance will pay for my test or procedure?
No. Prior authorization is not a guarantee of payment. You may still be responsible for a deductible, copayment, coinsurance, or non-covered services. Your insurance carrier determines final benefits and financial responsibility after the claim is processed.
Diagnostic Testing
How do I schedule an echocardiogram, vascular ultrasound, stress test, PET/CT, or other cardiac test?
Most diagnostic testing requires an order from a physician. Once the appropriate order is received, our team can assist with scheduling and provide preparation instructions. Certain services may also require insurance authorization before testing can be performed.
How should I prepare for my test?
Preparation varies depending on the test. You will receive specific instructions for your scheduled test. Some tests may require fasting, avoiding caffeine, wearing comfortable clothing, or other preparation.
Important: Do not stop or change prescription medications unless specifically instructed to do so by your healthcare provider.
MyChart & Communication
How do I access my patient portal?
The Texas Heart Institute at Baylor College of Medicine uses Baylor Medicine MyChart. MyChart allows you to:
- View test results
- Review upcoming appointments
- Request prescription renewals
- Send secure messages to your care team
- Review billing information and pay Baylor Medicine bills
- Access portions of your medical record
How quickly will someone respond to my message?
Routine patient messages are generally addressed within one business day. Messages received after normal business hours, on weekends, or on holidays may be reviewed the next business day. MyChart should not be used for medical emergencies or urgent, time-sensitive concerns.
Prescriptions
How do I request a medication refill?
Please contact your pharmacy at least 5 business days before your medication is needed. Your pharmacy can electronically submit a refill request to your healthcare team. Some medications may require an office visit, laboratory testing, or other monitoring before they can be renewed.
Billing & Payments
How do I pay my bill?
Billing for current services provided by The Texas Heart Institute at Baylor College of Medicine is managed through Baylor Medicine. You can view statements and make payments securely through Baylor Medicine MyChart.
Baylor Medicine Patient Billing: 713-798-1900 | Monday-Friday, 8:00 a.m.-5:00 p.m.
What if I have an old Texas Heart balance?
Effective September 1, 2026, The Texas Heart Institute Center for Cardiovascular Care is no longer collecting outstanding patient balances for services provided prior to July 31, 2025. Please do not submit payment through former Texas Heart payment methods for these legacy balances. For current services, billing and payments are managed through Baylor Medicine.
Medical Records
How do I request my medical records?
Medical record requests for The Texas Heart Institute at Baylor College of Medicine are managed through Baylor College of Medicine Health Information Management, including applicable legacy practice records. Many current records, test results, and visit information may also be available through Baylor Medicine MyChart.
Location & Parking
Where are you located?
The Texas Heart Institute at Baylor College of Medicine
6624 Fannin Street, Suite 2600
Houston, TX 77030
713-790-9401
Self-parking and valet parking are available at Fannin Tower. Please follow posted signage for current parking and valet information.
Urgent & Emergency Concerns
What if I have an urgent medical concern?
For urgent medical concerns during normal business hours, call 713-790-9401. For urgent concerns after normal business hours, call 713-790-9401 and follow the prompts to reach the appropriate after-hours service.
For a medical emergency, call 911 or go to the nearest emergency department. Chest pain, severe difficulty breathing, signs of a stroke, loss of consciousness, or other potentially life-threatening symptoms should not be communicated through MyChart or voicemail.