Frequently Asked Questions

All the answers you’re seeking about the The Texas Heart Institute Center for Cardiovascular Care from making an appointment to office hours and accepted insurance plans. Did we miss anything you’d like to know? Let us know!

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How do I make an appointment?

Patients are seen by appointment only. Our physicians are currently accepting new patients, and we encourage you to make your appointment by calling 713 790-9401.

Please have your insurance card available when you call to make an appointment.

We offer in-office testing throughout the day. There may be special instructions for each test and the testing your doctor orders may take several hours. Frequently, the testing is completed on the same day as your visit with the cardiologist.

Our physicians and staff make every effort to see patients promptly. We appreciate your understanding of cardiovascular patient emergencies or any unforeseen variations in our daily schedule. Our team will keep you informed of any delays.

To schedule an appointment, please call the appointment scheduler at (713) 790-9401. We ask that patients notify us at least 24 hours in advance if an appointment needs to be canceled or changed.

How do I pay my bill?

To make a payment, please contact us at 713 790 9401, Press option 6 to pay by phone.  We are transitioning to a new online payment portal and expect this to be available for use by July 2024.

What are the office hours?

Office hours are Monday through Thursday, 8:30 to 4:45 PM, and Friday, 8:30 to 4:00 PM. We are closed on major holidays.

What do I need to bring with me to each office visit?

You must bring a list of your current medications, your co-payment, coinsurance, and deductible amount, and remember to bring your insurance card. If you have any other medical reports related to your visit, please bring them for your doctor to review.

When can I get my test results?

Test results are generally available within 24-48 hours of your procedure.

Your physician may communicate these in person, in a dictated follow-up letter or via a phone call.

If you have any questions, please call our coordinators or nursing team at (713) 790-9401.

Whom do I call for a prescription refill?

For medication refills, we ask that you call your pharmacy at least five days before your necessary refill date. The pharmacist will contact our office for authorization. Please allow at least 24 hours for the pharmacy to complete the medication refill.

How do I contact The Texas Heart Institute Center for Cardiovascular Care?

6624 Fannin Suite 2600
Houston, Texas 77030
Phone: (713) 790-9401

What happens after office hours?

Our on-call physician is available 24 hours a day, seven days a week.

After office hours, the doctor on call can be reached through The Texas Heart Institute Center for Cardiovascular Care answering service at (713) 790-9401.

For any emergencies, please call 911 or proceed to the nearest hospital emergency room.

Where can I park?

A convenient parking garage and valet service is available in our building: the St.Luke’s Medical Tower. To access all parking, use the Fannin Street entrance at 6624 Fannin and proceed to the valet lane or self-parking garage.

Once you enter the building, take the elevators from floors 21-27 to the 26th floor. We are located in suite 2600.

Does The Texas Heart Institute Center for Cardiovascular Care accept major insurance carriers?

Our office staff provides insurance and billing services for your convenience.

We accept assignment for patients with transitional Medicare insurance.  We also participate in many health insurance plans. Please refer to your insurance plan roster of physicians to determine if THMG is included in your plan.

After scheduling an appointment, our insurance staff will verify your insurance coverage and your plan benefits. We will apprise you of anticipated co-insurance or deductible charges. The receptionist will ask for any co-payment, coinsurance, and deductible amount at the time services are rendered.

International patients should contact our International Department at 713-600-9211 for all scheduling and to make payment arrangements. While we do not accept or bill any international insurance carriers, we will provide you with the documentation necessary to file a claim with your international insurance plan.


Blue Cross and Blue Shield of Texas ( HMO, POS, PPO, Fed Employees, Self-Insured)
Evolutions Healthcare Systems (PPO)
ZELIS (PPO, Select PPO, Premier Select)
Independent Medical Systems (PPO)
MultiPlan / Private Health Care Systems (PHCS, PPO, MultiplePlan, Complementary, MultiPlan Primary, PPO, National))
United HealthCare (HMO, PPO, POS, NPP)
BeechStreet (PPO)
Cigna ( HMO, PPO, EPO)
Galaxy Health Network (PPO)
HealthSmart (PPO)
USA Managed Care (PPO)
Shell Adult Cardiac Center of Excellence
Motiva Enterprises Adult Cardiac Center of Excellence

TRANSPLANT NETWORKS (Cardiac Transplant Plans Only*)

Humana National Transplant Network
OptumHealth Care Solutions
LifeTrac Transplant Network
Interlink Health Services

* Patient must be in Baylor St. Luke’s Medical Center

Do you participate in the Center of Excellence program ?

The Texas Heart Institute Center for Cardiovascular Care cardiologists participate in the Shell Oil and Motiva Enterprises adult cardiac Center of Excellence Programs.

The Centers of Excellence Programs are physician-driven and physician-directed allowing our doctors the flexibility to manage their patients in a way that promotes the highest benefits across the patient’s continuum of care. Preventive and educational components play an essential role in managing cardiovascular conditions, and our team integrates proven strategies that are conducive to long-term cardiovascular health. 

Founded in 1984 by The Texas Heart Institute’s world-renowned cardiovascular surgeon Dr. Denton A. Cooley, our team is part of a clinically integrated group of physicians offering the most current, evidenced-based cardiovascular services to improve quality care.

Shell Center of Excellence

Motiva Cardiovascular Center of Excellence Program

Appointments are generally available within the same week, if necessary, the same day. Please call our office to request an appointment. We will do our best to accommodate your request.